FAQs
Have Questions?
We have answers. If you don’t see what you’re looking for, reach out to us at (407) 585-4000.
We recommend arriving 2 hours early for domestic flights and 3.5 hours early for international flights.
Do you need to work or just want to save data? We’re happy to provide free WiFi to you and all our guests.
Connect to “SFB-Public” to work and play online. No password is required. After agreeing to the terms and conditions, you should be connected!
The lost and found is at the information booth, located in the Terminal across from the elevators and escalators to level 2. Find it on the map.
Go to our Contact page, click the “Submit Claim” button for the corresponding location, fill out the form, and someone will get in touch with you. Please keep in mind that once you fill out a form for anything other than Airport, you will be submitting the claim directly with that company.
Please visit our Family Travel & Special Needs page for more information.
Great question! Please visit TSA’s security screening page for more information.
ID requirements are changing. Visit TSA’s RealID page/real-id to find out if your state issued ID is compliant.
Baby food, formula, breast milk, and juice are allowed in carry-on bags in reasonable quantities. Please remove these items from your carry-on bag to be screened separately from the rest of your belongings. Visit TSA’s website for more info on traveling with kids.
Some common items permitted in carry on bags are EpiPens, pills, supplements, and vitamins. For a full list of what you can and cannot bring, please Visit TSA’s website for a full list of medical items that are allowed on board.
Thanks for asking! Please visit TSA’s for a full list of items you can bring on board.
We have designated smoking areas for your convenience. Outside across the street from the terminals.
Airport shuttles circulate between the parking lots and terminals during airport operating hours. Our parking shuttles run every 15 minutes on average, so rest assured, another one is coming soon.
If you have a question not listed here, please send us a message using the General Inquiry / Feedback form on our Contact page or call (407) 585-4000.
