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Complaint Procedures

These procedures are for complaints of discrimination, other than employment discrimination, by the Orlando Sanford International Airport. They apply to discrimination by airport employees, contractors, concessionaires, lessees, or tenants of the Orlando Sanford International Airport facilities based upon disability, including but not necessarily limited to complaints under the Americans with Disabilities Act (ADA)/Section 504. They cover any program or activity administered by the Orlando Sanford International Airport.

Any person, or his or her representative, who feels that he or she or any specific class of persons has been subjected to discrimination or based on their disability has the right to file a complaint with the Airport. These procedures do not deny or limit the right of a complainant to file a formal complaint with an outside agency, such as the U.S. Department of Transportation or Federal Aviation Administration (FAA), or to seek
private legal counsel regarding discrimination.

Complaints must be filed within 180 days after the alleged discriminatory event, must be in writing, and must be delivered to the SAA Diversity Coordinator.

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Contact Information

Michelle Telfair, Diversity Coordinator

Address 1200 Red Cleveland Blvd
Sanford, FL 32773
Email diversitycoordinator@osaa.net
Phone 407-585-4019
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SFB is always convenient and friendly. Our direct flight had us quickly on our way!
It was so nice to not feel crowded or overwhelmed at the airport.
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We love the direct flights and never lose our bags flying through here.
We travel with pets, so it’s nice to have found an airport we can trust to treat him well!

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